Why IBM’s CHRO says she always asks new employees to talk about their failure time



People are Show weaknessespecially during the period Job Interview When they try to show their best self. This is the reason Nickle LamoreauxCHRO of technology giant IBMasked her that each candidate had the same question and said, “Can you talk about the time of failure?”

Lamoreaux says she is looking for someone who can show resilience, especially now that AI is completely overturned White-collar work As we know, employees are forced Learn new skills Keep up with the times. In other words, can someone fail, recover themselves, learn from mistakes and move on quickly? This is what Lamoreaux calls quality”Learning agilityor the ability to constantly build skills. This is what she calls the “biggest key success factor” in today’s business.

“We can’t predict what the next thing is,” she said earlier this month on a panel at Tech Teek Week 2025 in New York City. “If you spent two years learning something that wasn’t eliminated, what are you going to do? Then what is your personal resilience, to cheer up and learn the next thing?”

Human Resources leaders say the entire IBM workforce is not only trying to discuss the idea of ​​failure, but also accepting it. CEO Arvind Krishna, who now holds office hours every month and plays it to the company, summons the unresolved AI Trails. Lamoreaux said it was an internal attempt to “normalize” failed, as adopting new technologies would bring a lot of trial and ordeal. She added that it is important to pay attention to what is invalid, i.e. highlighting what is also so important so that others are less likely to make mistakes.

While this culture is unique to startups, it is less common among established Fortune 500 companies, she said. “The idea of ​​failure and celebration is not that easy for large organizations for about a long time,” she said. “For many organizations, it’s a cultural shift. It’s hard for people to fail.”

British
brit.morse@fortune.com

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