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Ministers are encouraged to “continue” in plans to force developers to participate in a customer redress method, which a consumer group is left in a toaster than a house.
Appealing from the Alliance of Homeowners, the voice of consumer, because the number of complaints about new homes made 100 a month compared to one year ago.
The new Ombudsman Schemes (NHOS), launched by 2022, offer a service for buyers of developers with developers in completed property.
However, involvement in the design of developers voluntarily, with the number of companies registered about 65-70 percent of 545 in the market.
Most UK’s largest developers have signed the design, but there is a “long tail” to small developers who do not participate, Nhos told the financial season this week.
With the government expands ambitious plans to build 1.5m Bare New Homes in 2030, the Alliance says the owner of the homeowner must do the forced procedure.
“It is completely annoying,” says Paula Higgins, the Alliance Executive at Homeowers.
“There is no reason to delay as the main law is in place (to make scheme statutory). They have done hard work, they really need to finish.”
He added: “This is leaving many buyers who have no protection from bad habits. For many new buyers, they have more protection in a new home, because you can return to a house (return to the seller).”
Focusing on protections for buyers of new houses increased after a 2024 investigation of competition and market authority enlarged concerns with some new buildings.
About 123,000 new houses were completed in the UK in 2023.
The CMA investigation concludes that housebuilders do not have strong incentives to compete with quality and consumers of unclear redress routes. The Guardian found a “growing number” of homeowners who reported a higher number of snagging issues with new buildings, or issues identified after completing home.
A significant minority also experiences more serious problems with their new homes, such as collapse of stairs and ceilings, according to CMA report.
CMA recommends that the government has a statutory new Ombudsman houses across the UK “at the most accessible issues in their new home. In August, the government accepted this recommendation.
Complaints from homebuyers continue to be risen over the past three years since many developers have enrolled, according to Nhos.
“Most issues we can see parts of a property – defects and snagging, but often computerized to customer service,
“The worst issues we can see is the probability of being related to developers who have never signed up the design and where customers have not yet been the protection of Nhos.”
He added: “The government has commitment to make the plot law, which can be a welcome development and means all customers are covered in the design.”
Department for housing, community and local government says it remains “done” to force the design – but not offer a timetable.
“We will provide a law of new Ombudsman homes to ensure that new home buyers can challenge developers when the mistakes of sector,” as the Ministry of Housing, Communities and Local Government
“It helps us to deliver 1.5mn good quality houses as part of our plan for change, and let us keep more details on the appropriate course.”
