designer Lisa McKinnon she called FedEx after the custom dresses she made for the ice dancer Cristina Carreira disappeared shortly before competing in 2026 Winter Olympic Games held in Milan, Italy.
“It’s like pulling teeth to get answers calling FedEx!!!” He stated in his Instagram post on Thursday, January 29, tagging his official page while issuing a public statement in hopes of receiving a response from the delivery service company.
“We are heartbroken and incredibly disappointed in you! We really need you to come get us right now!! We have an Olympic costume that has allegedly been ‘stuck’ in the Memphis FedEx facility since Sunday,” she wrote.
McKinnon’s unique costumes, made for Carreira’s rhythmic and freestyle dance, were shipped on Saturday, January 24 and were originally supposed to arrive on Monday, January 26, and were running out of time. “Now it’s Thursday and the skaters are literally on his way at the Olympic Games in Milan without the costume!!!” McKinnon continued.

“We have been calling every day and they have told us that it will be on the plane and delivered “tomorrow”. No real movement or update yet,” he shared.
McKinnon pleaded, “I’m reaching out to all of you, my amazing supporters, to see if anyone has any direct connections to anyone who works at the main FedEx facility in Memphis that can help us????” Fortunately, the designer got a quick response from the company’s social media team, who noted that they were involved, reading: “We want to help and we’re looking into it!”
Career, who will join Anthony Ponomarenkohe also tagged the company, writing: “Please help!! @fedex.”
He took to his own Instagram account with a public plea, revealing: “We’ve been calling since Monday, everyone at FedEx has been extremely unhelpful, my package has been stuck in Memphis since Monday, they’ve been telling us it will be put on the next flight for the last 3 days.” She continued. “There has been no movement, and no one seems to be able to help.”
Carreira, 25, shared a sketch image of the stunning dress, which appears to be a black design with a wine-red collar and matching waist bodice attached to a flowing sheer skirt.
McKinnon noted in a Jan. 30 update that he was very aware of the weather issues in Memphis “and that people are struggling and it’s horrible.” He noted: “However, it is not the weather delay that we are mainly concerned about in this situation, it is the fact that they do not know where the package is.”
Fortunately, Carreira will be hitting the ice with style because “they found it,” she wrote with a crying emoji.
McKinnon also shared his excitement, posting, “Our small but mighty skating community has get together and through a friend of a friend of a US Figure Skating friend, who had a colleague in Memphis who knew someone who worked at the center and could physically go get the package, it was found last night and is on its way to be delivered today! Thank you!!!”



