ServiceNow announced a deal with the main AI player Anthropic just a week after announcing a partnership with OpenAI.
Enterprise workflow software company ServiceNow has signed a multi-year deal with AI research lab Anthropic on Wednesday. This partnership includes adding Anthropic AI models to the ServiceNow platform for customers and bringing Anthropic AI to employees.
ServiceNow declined to elaborate on the duration of the partnership or the monetary size of the deal.
This deal entails making the Claude Anthropic model family the preferred AI model among ServiceNow’s AI-driven workflow products. Claude is now also the standard model that powers the company’s AI agent builder, ServiceNow Build Agent, which allows developers to create agent workflows and create applications.
The deal also includes the rollout of Claude to the company’s 29,000 ServiceNow employees. Claude Code, Anthropic’s vibe-coding product, is also available to the company’s engineers.
“ServiceNow with Anthropic is turning intelligence into action through AI-native workflows for the world’s largest enterprises,” said Bill McDermott, chairman and CEO of ServiceNow, in a company press release. “Together, we are proving that an integrated platform with an open ecosystem is how the future is built.”
This news comes just a week after the company announced a new one AI partnership with rival Anthropic OpenAI which is involved in giving ServiceNow customers access to the OpenAI model through the company’s products.
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ServiceNow president, COO and CPO, Amit Zavery, said the company is deliberately pursuing a multi-model strategy.
“We do not see this partnership as competitive or exclusive,” Zavery said via email. “Enterprise customers want a choice of models. They want the right model for the right project – maintaining consistent governance, security, and auditability across the ServiceNow AI Platform. Each model brings different strengths, and our role is to manage it in a way that delivers the best results for our customers.”
The deal is just the latest for Anthropic, which has announced several sizable corporate deals in recent months. The company announced a deal with global insurance provider Allianz earlier this year and a partnership with Accenture, IBM, Deloitteand Snowflakes end of last year.
While companies have struggled so far to find measurable returns on AI investments, VCs recently predicted that this will change in 2026 – although this is the third year in a row that it has been predicted.