On the heels of OpenAI’s ChatGPT Health open, Anthropic declare on Sunday introducing Claude for Healthcare, a set of tools for providers, payers, and patients.
Like ChatGPT Health, Claude for Healthcare will allow users to sync health data from phones, smartwatches, and other platforms (both OpenAI and Anthropic say their models will not use this data for training). But Anthropic’s product promises more sophistication than ChatGPT Health, which looks set to focus more on the patient-side chat experience as it rolls out in stages.
Although some industry professionals are concerned about the role LLM who are prone to hallucinations in offering clients medical advice, Anthropic “agent skills” looks promising.
Claude has added what he calls “connectors” to give AI access to platforms and databases that can streamline the research process and generate reports for payers and providers, including: the Central Medicare and Medicaid Services (CMS) Coverage Database; International Classification of Diseases, 10th Revision (ICD-10); National Provider Identifier Registry; and PubMed.
Anthropic is described in a post a blog that Claude for Health can use the connector to speed up the previous authorization review, a process in which the doctor must send additional information to the insurance provider to see if it will cover the medication or treatment.
“Clinicians often report spending more time on documentation and paperwork than seeing patients,” said Anthropic CPO Mike Krieger in a presentation about the product.
For physicians, submitting prior authorization documents is more of an administrative task than one that requires special training and expertise. It is something that makes more sense to automate than the actual process of administering medical advice… although Claude will do that as well.
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People already rely on LLM for medical advice. OpenAI says that 230 million people talk about health with ChatGPT every week, and there’s no doubt that Anthropic is monitoring those use cases as well.
Of course, Anthropic and OpenAI remind consumers to look to their healthcare professionals for more reliable and appropriate guidance.