After the second income defeatThe CEO airbnb chesky Shesky showed thoughts on company AI strategies, patient investors that can consider as “Google’s Google.” It is, Chatbots AI, while you are potential to lead to businesses and services, not responsible for references that bring the dominant search engine.
At least at this time.
“I think I still feel out of space,” said the perpetrator to investors on the earnings of Q2 calls. “The thing I can do is don’t think AI Ai – I don’t think we should think chats like Google – I don’t think that ‘new Google’.” New Google ‘. “
This, Chesky explains, because the AI model is not “property.”
“We also need to remember that the capable of the possession of the possession. It is not exclusive to chat. We – Airbnb – also use API, and there is another model that you can use,” he said.
The imagery image of the AI, Chesky says that in addition to chatbots and other AGI’s agents, there will be beginnings specially designed to apply special, as well as other inprobations that make ai.
“One of the things we have seen is not enough to just … the best model. You should be able to adjust the model and build a special interface for the appropriate application. And I think it’s key,” said it.
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The company tells the investors, it will find opportunities for AI with many ways.
Airbnb shows during the phone that Ai Ai Customer Service Agent in the US reduces the percentage of guests that contact the human agent by 15%, for example. This is actually difficult to deal with a cheaper fruits that involves travel and inspiration, cheky says, because the AI AI do the customer service can not hallucinate. They should be accurate and helpful every time.
Airbnb Customer Service Agent built with 13 models and trained in the thousands of conversations, and are now available in English in this year, Airbnb will play into more languages, and years, will be more private and religious. That means you will be able to know if someone is to cancel your reservation; Not only can tell me something, but it can also do it for them. The agent can also help plan and give you a book trip.
In addition, AI will come to the airbnb searches in the next year, CEO said.
However, the company has not completed the plan for working with a third party Agent, although it only considered. The user still needs a airbnb account to make an order.
Because of this, the Chesky does not think AI agents will be a commodity, the way the order flight has become. However, they see AI as “interesting lead generation” for the company.
“… I think about the key to us to lead and to be the first place for the travel book on Airbnb. As if we think we are always open,” said it.
Analyze Airbnb expectation in Quarter with $ 3.1 billion income and every stock income $ 1.03, but stocks Dropped Fulfillment of a slower growth in half of the second year.